Frequently Asked Questions
Everything you need to know about your Hario coffee experience.
What are your UK shipping rates and delivery times?
We offer standard delivery via Royal Mail or DPD, typically arriving within 3-5 working days. Express next-day delivery is available for orders placed before 1:00 PM GMT.
Do you offer international shipping outside the UK?
Currently, Hario UK primarily serves customers within the United Kingdom. For international orders, please visit our global site or your local regional distributor.
What is your return policy for coffee equipment?
We offer a 30-day return policy for unused items in their original packaging. Please ensure the product is securely packed to prevent damage during transit back to our warehouse.
Is Hario V60 glassware heat-resistant?
Yes, all Hario glassware is made from high-quality borosilicate heat-proof glass, designed to withstand high temperatures and thermal shock during the brewing process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I clean and maintain my Hario coffee grinder?
We recommend cleaning your grinder weekly using a small brush to remove coffee dust. For ceramic burrs, you can wash them with warm soapy water, ensuring they are completely dry before reassembly.